Returns & Exchanges
Easy returns, no hassle
We stand behind our products. If you're not completely satisfied, we make it simple to return or exchange your order within 30 days.
Contact within 30 days
Reach out within 30 days of receiving your order to request a return or exchange.
Email: returns@skinaura.com
Get approval & shipping label
We'll review your request (usually within 24 hours) and send you a prepaid shipping label.
No return shipping costs for you!
Ship back to us
Pack your items and use the prepaid label to return them to us.
Items should be unused, unopened, and in original packaging.
Refund or exchange processed
Once received and inspected, we process your refund within 5–7 business days.
Refunds go back to your original payment method.
Return eligibility requirements
- ✓ Product is unused and unopened
- ✓ Original packaging is intact
- ✓ Return requested within 30 days of delivery
- ✓ Included all items and documentation from original order
- ✗ Customized or gift wrap items cannot be returned
- ✗ Items purchased on clearance (final sale)
Exchanges
Want to try a different product instead? We offer free exchanges on unused items within 30 days. Just let us know which product you'd like instead!
Not sure if a product is right for you? Chat with us before ordering. Our skincare experts are happy to help you choose.